Shipping & Return Policy

Auburn Supply Group

 

Missing Parts

If you receive a shipment with parts missing, all you need to do is contact us right away. As long as you reach us within five days of our receipt of your order, we will ship you the missing pieces from the nearest and quickest possible source. Our representative will discuss delivery terms to make sure that we deliver the product to you at a reasonable time.

Exchanges

The exception to our return policy is that we cannot exchange items. However, we will issue a credit to your account if you like so that when you return an item, you will be able to place an order for a new item at your leisure.

Cancellation

You can cancel an item only so long as it hasn't shipped yet. There's little we can do once your order has gone to delivery, but as long as you contact us at (727) 810-7545 as early as possible, we may be able to cancel your order for you so that we don't have to go through the return process.

Problems? Questions?

If you have any problems or questions that haven't been addressed here, just contact us at (727) 810-7545

Refund Policy

After return or canceling an order, we will try to get your credit back to you as soon as possible, but please allow for up to 7 business days from date of cancellation or return for the credit to be returned to your account. Shipping and handling costs will be deducted from credit unless the return is the result of an error on our part. When an item is returned and it shipped for free, the initial cost to ship the order will be deducted from the return.


Sending Your Return

When returning an item, include a copy of the return authorization email you receive from our customer service team, wrap the package securely to avoid breakage, and mark the outside of your package with the RMA number. We recommend shipping insurance for all returns.

Please note that return shipping costs are the responsibility of the customer.

Send the package to the following address:
2140 Range Road
Clearwater, FL 33765
United States
(727) 810-7545